"finally, I'd just like to say that you have the worst customer service I've experienced in 20 years

Sent a 12-point letter to Barclays last week regarding the non-closure of my business account, and their enterprising attempt to stiff me for overdraft charges incurred as a result of keeping the account open and charging me for sending statements.

On Saturday, I received a statement indicating that the bank charges had been reversed. No letter, o no: just a statement.

Today, I am in receipt of a letter beginning, "Thank you for taking the time and trouble to share your disappointment about the service you have received from Barclays."

Lovely. I shall put it with the others.

American Edit has kept me warm on a very chilly evening. I do like remixes (oooh, sorry, must call 'em mash-ups these days) with a sense of humour.

Hmm ... someone must've mated mashed Goldfrapp and ZZ Top ...