Beauty only skin-deep

And so farewell, dear little purple Sony NWA1000 Walkman. You are so lovely to look at, and your sound quality is excellent: but your Connect software is appalling, slow and buggy and defective; and your website not only doesn't run under Mozilla Firefox, it doesn't seem to run on a machine where Firefox exists. ( apparently you need Internet Explorer to do the Internet )

Two-faced

Closing Barclays business account:
process started last August, still ongoing, multiple 'thank you for taking the time and trouble to share your disappointment' letters, ridiculous bank charges grudgingly withdrawn.

Closing Barclays personal account:
process started last Wednesday, cheque for closing balance in post yesterday, closing statement and confirmation of account closure in post today.