Customer Service

[tamaranth]

Imagine that you are a service provider.

Imagine that a customer of several years' standing phones to tell you that they are switching providers.

What is the obvious question? Why would you not ask it?

Comments

[tamaranth.livejournal.com]

are they really that bad? I've had generally good service with a few vexing glitches -- far better than Vodafone though. I'm only switching because BT Fusion beats them hands down for web access and price.