re car / insurance

[tamaranth]

QUINN DIRECT ARE BAD. And incompetent. And possibly have left me with no valid insurance at all. I did point out to them that I'd have a problem if the new car was four *hours* late, let alone four *days*.]

Also they have managed to update my postal address so it reads:
[first line of my address]
[second line of garage address]
[town I live in]
[postcode of garage]
and then had the temerity to make me answer security questions to prove I was who I said I was, as clearly I didn't know my own postcode because it's not mine.

TOYOTA TOLLHOUSE ARE GOOD. My salesperson was away yesterday, but rang me this morning to announce that he'd arranged a courtesy car, and yes, my co-insured could also be put on the insurance.

So:
- all ok, and I have a co-driver for weekend excursions
- I will warn everyone I know about QUINN DIRECT
- When renewal time comes, I will insure via a reputable company that knows how to work its own computer system
- I may also write a Stroppy Letter, though I am not sure that anyone there can read

Am new at this. What happens if I want to desert Current Insurer before renewal date?

Comments

[soulstar.livejournal.com]

Actually, I'm pretty sure you can change insurance companies before the end of the policy if you want, although if you read through the small print on your paperwork (assuming they've got their fingers out and actually sent it to you) you might find there's an admin fee or whatever.

If you're looking for recs, Diamond were absolutely brilliant with me, both in general customer service and friendliness when I set the policy up, and then again when I actually had the accident in December. V reasonable, too - it was the cheapest quote I had, certainly.

[pecos.livejournal.com]

Strop away...it's good for the spleen.

[ivory-goddess.livejournal.com]

Definitely write in - car insurance is mandatory, and if they fuck it up and you're not covered you're the one in trouble. It is unacceptable.

I have no idea if you can switch insurance mid-policy - I think you can, but there would be a penalty for cancelling your current policy. Still, if they're that incompetent, it would be worth it.

Admiral are cheap and mostly competent, but they assumed D had passed his test after a year when he hadn't - a simple error but potentially very bad news if he had been involved in an accident. E-Sure/First Alternative (they seem to be related) have been very good so far and are also cheap.

[ivory-goddess.livejournal.com]

damn, buggered up the italics...

[pennski.livejournal.com]

You can suspend/ switch car insurance. If you have paid in full, you should get a refund if there is more than a couple of months to go (though yes they will take an admin fee).

It's definitely worth it for peace of mind - I switched after my insurance company had been bought up about 3 times and I had real trouble making an enquiry because I had the wrong type of policy number.

New car! Exciting!

[asynje.livejournal.com]

That just sounds amazingly incompetent.

[marypcb.livejournal.com]

strop away - and consider a complaint to the regulator

transferring insurance

[slimmeroftheyea.livejournal.com]

You can change at any time. It works like a balance transfer and your new insurer should be able to sort that out. I have had dealings with Quinn Direct from the other side (I was hit by someone insured by them) and was somewhatless than impressed.