Online Shopping: good and bad

[tamaranth]

Good online shopping experience:
Amazon. On Saturday I received a parcel that only contained 2 of the 3 items I'd ordered. I emailed them on Monday morning: within two hours I'd had an emailed apology and a new order (at no charge) had been raised for the missing item.

BAD online shopping experience:
Tesco. They were generally very reliable when I was in L__sham and B___ Hill. Last week I put in an order for a delivery to Tonbridge, for Friday morning. On Friday morning they phoned to say the van had broken down, could we reschedule? 20 minutes on hold, and yes, we could. I was unimpressed.

I've just had another call* -- the driver is 'sorry to have missed me'. WTF? swisstone has been in all day. I have expressed this to them. They will be trying again. And they had better succeed or else.

*Good thing my phone, switched to silent as usual at werk, was in my hand at the time

Comments

[marypcb.livejournal.com]

use Ocado - you won't regret it!

[tamaranth.livejournal.com]

Last time I looked, they didn't stock most of my staples. (Yep, I still eat like an impoverished student ...!) But I'll certainly give 'em a go when I move.

[marypcb.livejournal.com]

they sent us a 'shop again have you been away' email saying they've added a lot of new ranges... and the service is just so good...