Yay for Barclays!
Wednesday, February 1st, 2006 09:52 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
tamaranthNo, you read that right ...
They made me laugh today.
After nearly a year of refusing to admit that there could have been an error in their automated 'phone banking; after a series of letters thanking me for taking the time to share my disappointment; after failing to close one account, applying charges for sending me statements after I'd emptied it, and then charging for the unauthorised overdraft incurred by those charges; after refusing to waive overdraft fees on my father's account when Plymouth City Council took a post-mortem payment; after grudgingly refunding the overdraft charges on my business account "as a goodwill gesture*" and providing the requested apology only as a banking reference on that payment ...
... today I received two pieces of mail from them.
One was the final statement on my father's account (forwarded, as a touching final gesture, from my previous address -- despite all the trouble I took to inform them of that COA).
The other was this leaflet.
I laughed so hard that I was incapable of 'phoning to demand my immediate removal from their mailing list. What withmy narrow escape not being a customer any more.
*a definition of 'goodwill' that I would be arguing at length via the Ombudsman ("I think you mean 'as a last-ditch attempt to cover up the bank's utter incompetence'"), were I not so sick of the whole fandango
They made me laugh today.
After nearly a year of refusing to admit that there could have been an error in their automated 'phone banking; after a series of letters thanking me for taking the time to share my disappointment; after failing to close one account, applying charges for sending me statements after I'd emptied it, and then charging for the unauthorised overdraft incurred by those charges; after refusing to waive overdraft fees on my father's account when Plymouth City Council took a post-mortem payment; after grudgingly refunding the overdraft charges on my business account "as a goodwill gesture*" and providing the requested apology only as a banking reference on that payment ...
... today I received two pieces of mail from them.
One was the final statement on my father's account (forwarded, as a touching final gesture, from my previous address -- despite all the trouble I took to inform them of that COA).
The other was this leaflet.
I laughed so hard that I was incapable of 'phoning to demand my immediate removal from their mailing list. What with
*a definition of 'goodwill' that I would be arguing at length via the Ombudsman ("I think you mean 'as a last-ditch attempt to cover up the bank's utter incompetence'"), were I not so sick of the whole fandango
