Vodafone picture problems
Thursday, September 15th, 2005 06:07 pmWhen I moved here I switched to Vodafone because the Virgin coverage is nonexistent.
It took weeks to get photo-messaging working from my phone -- apparently there was something set up wrongly on my account -- and in the end I had to take it into a Vodafone shop to get the settings changed.
Since then, I have had three lapses in service: I try to send a photo-message to Flickr, and get 'Network Unavailable'. It's not lack of signal, and it's not (as the nice man at Vodafone has just tried to convince me) something about the area -- on at least one occasion
ladymoonray, sitting next to me, has successfully sent a photo-message on her Vodafone mobile.
This time it came back while I was explaining to customer services that it didn't work and that I found this unacceptable.
They said it was a GPRS problem and that it would generally go away if I did a hard reset (switch off phone, remove battery and sim, wait 5 mins, replace battery but not sim, switch on phone, wait, switch off phone, replace sim, replace battery, switch on).
Is this a reasonable thing to have to do every few days? (More reasonable, true, than previous advice, which was to access their WAP service every day to check it was OK.) Or are they messing me about? If the latter, what course of action would you recommend?
It took weeks to get photo-messaging working from my phone -- apparently there was something set up wrongly on my account -- and in the end I had to take it into a Vodafone shop to get the settings changed.
Since then, I have had three lapses in service: I try to send a photo-message to Flickr, and get 'Network Unavailable'. It's not lack of signal, and it's not (as the nice man at Vodafone has just tried to convince me) something about the area -- on at least one occasion
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This time it came back while I was explaining to customer services that it didn't work and that I found this unacceptable.
They said it was a GPRS problem and that it would generally go away if I did a hard reset (switch off phone, remove battery and sim, wait 5 mins, replace battery but not sim, switch on phone, wait, switch off phone, replace sim, replace battery, switch on).
Is this a reasonable thing to have to do every few days? (More reasonable, true, than previous advice, which was to access their WAP service every day to check it was OK.) Or are they messing me about? If the latter, what course of action would you recommend?