Vodafone picture problems

[tamaranth]

When I moved here I switched to Vodafone because the Virgin coverage is nonexistent.

It took weeks to get photo-messaging working from my phone -- apparently there was something set up wrongly on my account -- and in the end I had to take it into a Vodafone shop to get the settings changed.

Since then, I have had three lapses in service: I try to send a photo-message to Flickr, and get 'Network Unavailable'. It's not lack of signal, and it's not (as the nice man at Vodafone has just tried to convince me) something about the area -- on at least one occasion ladymoonray, sitting next to me, has successfully sent a photo-message on her Vodafone mobile.

This time it came back while I was explaining to customer services that it didn't work and that I found this unacceptable.

They said it was a GPRS problem and that it would generally go away if I did a hard reset (switch off phone, remove battery and sim, wait 5 mins, replace battery but not sim, switch on phone, wait, switch off phone, replace sim, replace battery, switch on).

Is this a reasonable thing to have to do every few days? (More reasonable, true, than previous advice, which was to access their WAP service every day to check it was OK.) Or are they messing me about? If the latter, what course of action would you recommend?

Comments

[lj_stowaway]

In situations like these, I go to the shop. Very polite, but steely-eyed and a little grim about the mouth. And I explain the problem fully and suggest they fix it.

"Now, please. Yes, thank you, I will wait. Oh? Really? May I speak to the manager, please? Now, Mr. Manager, can YOU explain why a fix is not possible? No? Well, then, what are you going to do for me? A new phone? Yes, that will work. No, I shall NOT pay for it - I pay enough for your service and have not been satisfied at all."

And so forth, until they fix things to get me out of there. Then I smile very politely and thank them all very much and sail off with my new or repaired phone. *grin* I can be a right tartar when I want. They generally do it right because they are left in no doubt that I will be back if it goes wrong again.

[moral-vacuum.livejournal.com]

That sounds like the perfect response.

It's their problem, they need to sort it, and if they don't she should threaten to cancel the contract and demand a refund for the period of bad service. (they don't need to know that she needs vodafone to get any reception).

[marypcb.livejournal.com]

I'd try it on a different phone to see if it's your hardware or the service. try turning the radio an & off if that's an option.