Tangled Mind

Have just spent an hour and a half on the phone to the nice Legal Complaints lady. She agrees 100% that communication was appalling but feels that most delays were caused by buyers' solicitors. However, she was not in possession of a key document: I have just emailed her the PDF. We reconvene tomorrow. Joy. Suspect I will have to settle for their shut-up-and-leave-us-alone £250.

Shiva has been most helpful with all the paperwork strewn around.