Customer Service, and Why Not

Some of you may remember the client who was trying to send email from Uganda and couldn't.

She got back to the UK last Thursday, and at 5pm on Thursday left me a frantic voicemail message about needing to send a mailshot and nothing working.

It wasn't convenient to (= I didn't feel like) call her that evening, but I phoned and emailed on Friday morning, and on Saturday, and on Monday.

I've just had an email saying she's very busy and will call me when she can.

Guess she doesn't want any help, then ...

Microsoft ate my words

Can anyone explain why, if I copy a chunk of text (Ctrl-C) and then open Microsoft Word (2002: may do Luddite thing and revert to 97), the clipboard empties itself?

This happens every time -- I write in NoteTab, spell-check and layout in Word -- and I'd vaguely assumed that what didn't work was pasting into Word. Now it looks as though I can't paste anywhere else, either.

Obviously not an insurmountable problem, but vexing. I presume it's to do with Word gobbling up all available resources. Any advance on that? saying 'use a pen and paper' is probably not very original