OK. Your commercial rights are completely unaffected by the fact that you bought this thing secondhand. In fact, any statement along the lines of "Sold as Seen" have no validity, so you're in exactly the same situation as if you'd bought it from Dixons in the high street.
The best way to proceed, providing it's been at least 24 hours since you sent the email is to open a dispute. On the item listing, click on "Report an item not recieved". The next bit of blurb will tell you something about this is if you don't receive an item or if it's "significantly not as described." NOt working comes under the significantly not as described.
So open your dispute. If they have any sense your buyer will come straight back to you. If they don't, then you'll eventually get all your money back from ebay, even if you paid by cheque or cash. You're covered by the Buyer Protection stuff even if you don't use Paypal.
Oh, and one more thing, you might be sent on to Paypal, it sometimes does that, and just do the same thing there.
An important point here - you don't have to return the item to get your money back - if you're buyer's honest they may ask you to do this, but you should still get your money back whatever you do.
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mmmag
no subject
Date: Wednesday, June 29th, 2005 03:58 pm (UTC)The best way to proceed, providing it's been at least 24 hours since you sent the email is to open a dispute. On the item listing, click on "Report an item not recieved". The next bit of blurb will tell you something about this is if you don't receive an item or if it's "significantly not as described." NOt working comes under the significantly not as described.
So open your dispute. If they have any sense your buyer will come straight back to you. If they don't, then you'll eventually get all your money back from ebay, even if you paid by cheque or cash. You're covered by the Buyer Protection stuff even if you don't use Paypal.
Oh, and one more thing, you might be sent on to Paypal, it sometimes does that, and just do the same thing there.
An important point here - you don't have to return the item to get your money back - if you're buyer's honest they may ask you to do this, but you should still get your money back whatever you do.
Good luck.
Pat