Customer Service

[tamaranth]

Imagine that you are a service provider.

Imagine that a customer of several years' standing phones to tell you that they are switching providers.

What is the obvious question? Why would you not ask it?

Comments

[avirr.livejournal.com]

Imagine that you are a giant corporation that can't find its ass with both hands, with old failing equipment, insufficient staff and management is generally incompetent. Imagine that you have employees, consultants and customers already tell you why all the customers are fleeing like rats from a sinking ship. That's why you would not ask -- you know far too well already.

[tamaranth.livejournal.com]

Wouldn't have said Virgin fell into those categories -- they are certainly better than most of the competition. I'm really only leaving because I've found a better deal (cost and functionality) elsewhere. But it's quite possible that I am out of touch with the word on the street!

[the-magician.livejournal.com]

Well, since the tag says "Virgin", then the obvious question is

"will you take me with you?"

:-)

[tamaranth.livejournal.com]

are they really that bad? I've had generally good service with a few vexing glitches -- far better than Vodafone though. I'm only switching because BT Fusion beats them hands down for web access and price.

[bohemiancoast.livejournal.com]

You know, it's amazing. When I leave a service provider because they're rubbish, they never, ever ask. When I'm leaving a competent service provider because of some technical issue (such as, for example, Virgin Mobile not providing a BlackBerry service) but I'm otherwise happy with them, they always, always ask why I'm leaving.

[tamaranth.livejournal.com]

That's the weird thing -- I really am only leaving because I've found a better deal (BT Fusion, web + everything else for £6 pcm less, and Virgin don't even seem to do web). Maybe they've had a run of dissatisfied customers ...

[hairyears.livejournal.com]

Amazing.

Er, Quite.

[surliminal.livejournal.com]

It IS possible everyone is madly leaving everyone for BT since the Fonero announcement?

[tamaranth.livejournal.com]

you will Larf, but I had to google Fonero -- had completely missed the announcement what with being Abroad (and had already decided to switch anyway)!

[surliminal.livejournal.com]

I will not Larf at all - i am so out of touch - I don't know what BT Fusion is :(

[woolymonkey.livejournal.com]

Imagine that you are a service provider.

Hello Tamara,
Thank you for calling Woolmo
Your post is being held in a queue and will be replied to as soon as one of our operatives is available. We value you post. Please wait.
Deedlydeedlydeedlydeedly deedly deedle dee da dum (That's Beethoven's 9th on a stylophone BTW)
Deedlydeedlydeed
crackly buzz
Dear Tamara,
Your post
etc...