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tamaranth ([personal profile] tamaranth) wrote2007-10-15 03:23 pm
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Customer Service

Imagine that you are a service provider.

Imagine that a customer of several years' standing phones to tell you that they are switching providers.

What is the obvious question? Why would you not ask it?
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[identity profile] bohemiancoast.livejournal.com 2007-10-15 03:29 pm (UTC)(link)
You know, it's amazing. When I leave a service provider because they're rubbish, they never, ever ask. When I'm leaving a competent service provider because of some technical issue (such as, for example, Virgin Mobile not providing a BlackBerry service) but I'm otherwise happy with them, they always, always ask why I'm leaving.

[identity profile] tamaranth.livejournal.com 2007-10-15 03:37 pm (UTC)(link)
That's the weird thing -- I really am only leaving because I've found a better deal (BT Fusion, web + everything else for £6 pcm less, and Virgin don't even seem to do web). Maybe they've had a run of dissatisfied customers ...
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[identity profile] hairyears.livejournal.com 2007-10-15 05:58 pm (UTC)(link)
Amazing.

Er, Quite.
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