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Lush Redeem'd
That's more like it.
Just after Christmas, I had an unpleasant experience with a Lush product. It was Coalface soap, and it had sharp bits in it, and I ended up with a long scratch on my face.
I went into the Covent Garden branch to complain, and they weren't very helpful: gave me a tiny sliver of a different product -- "we can't really give you more, as you're returning such a small bit of the soap" -- and told me I shouldn't have used it directly on my face. Well, duh, I'd worked that out very quickly post-scratch: but it is a facial product. (Apparently the sharp bits were slivers of charcoal. I did suggest that they might put a warning to this effect on the product description.)
However, they did (after I refused to let it drop) give me a complaint form to fill in, and I have just received a fulsome letter of apology, and a voucher for £5. More Blue Skies, I think.
Just after Christmas, I had an unpleasant experience with a Lush product. It was Coalface soap, and it had sharp bits in it, and I ended up with a long scratch on my face.
I went into the Covent Garden branch to complain, and they weren't very helpful: gave me a tiny sliver of a different product -- "we can't really give you more, as you're returning such a small bit of the soap" -- and told me I shouldn't have used it directly on my face. Well, duh, I'd worked that out very quickly post-scratch: but it is a facial product. (Apparently the sharp bits were slivers of charcoal. I did suggest that they might put a warning to this effect on the product description.)
However, they did (after I refused to let it drop) give me a complaint form to fill in, and I have just received a fulsome letter of apology, and a voucher for £5. More Blue Skies, I think.
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Is it like Coal Tar soap with bits of charcoal in it?
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I found you from
I hope that's OK!
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